Faqs

Frequently Asked Questions (FAQ)

1. What forms of payment are accepted?
We accept payments via VISA, Mastercard, Maestro, American Express, Discover, Diners Club, Apple Pay, Google Pay, Union Pay, Shop Pay, and PayPal.

2. How do I know if my payment has been received?
Once your order is complete, you’ll receive an automated confirmation email. Please keep this email for future reference until your package arrives. If you don’t see it in your inbox, check your spam or junk folder. Still can’t find it? Contact us at support@ardswell.com, and we’ll be happy to assist.

3. Can I change my billing or shipping information?
If you need to update your billing or shipping details, please reach out to us at support@ardswell.com as soon as possible. We can make changes if your order hasn’t been shipped yet.

4. Can I send my purchase to a different address if it's a gift?
Yes, you can! Just enter the recipient’s address at checkout, and we’ll send your order directly to them.

5. How can I track my shipment?
Once your order ships, you’ll receive a tracking number via email within 24–48 hours. Use this number to track your package through our tracking page.

6. How long does it take to process orders before shipping?
Orders are processed within 1–5 business days. Please note that we don’t process orders on weekends or holidays.

7. What are your shipping rates and estimated delivery times?
We offer free standard shipping on all orders. Delivery typically takes 7–10 business days. For more details, please refer to our Shipping Policy.

8. How can I contact Ardswell for support?
We’re here to help! Reach out to our customer support team anytime at support@ardswell.com or via the Contact page on our website.